How CliniqPulse collects, uses, and protects your data and your patients' data.
CliniqPulse ("we", "us", "our") is a clinic management SaaS product operated from Ahmedabad, Gujarat, India. This Privacy Policy explains how we collect, use, store, and disclose information when you use our platform — including the landing page at cliniqpulse.in, the web application at app.cliniqpulse.in, and any associated services.
By using CliniqPulse, you agree to the practices described in this policy. If you do not agree, please discontinue use of our services.
When you register for a CliniqPulse account, we collect your name, email address, clinic name, and phone number. This information is used to create and manage your account.
You may enter patient records, appointment data, prescription information, and financial transactions into CliniqPulse. This data is owned entirely by you (the clinic). We act as a data processor for this information — we do not sell, analyse for marketing, or share patient data with any third party.
We collect anonymised usage data (page visits, feature interactions, error logs) to improve the product. This data does not include patient records and cannot be linked to individual patients.
If you subscribe to a paid plan, payment is processed by our payment gateway partner. CliniqPulse does not store your full card number, CVV, or bank account details.
We do not use your data for advertising. We do not sell your data to any third party.
Your data is stored on Google Firebase (Firestore), which uses AES-256 encryption at rest and TLS 1.2+ in transit. Firebase infrastructure complies with ISO 27001, SOC 1, SOC 2, and SOC 3 certifications.
We implement role-based access controls so that your clinic staff can only access data appropriate to their role (admin, receptionist, pharmacist). We recommend using strong, unique passwords and enabling two-factor authentication on your Google/Firebase account.
Your clinic data is retained for as long as your account is active. If you close your account or request deletion, we will delete your data within 30 days, except where we are required by law to retain it for longer.
Under the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, you have the right to access, correct, or delete your personal data held by us. To exercise these rights, email privacy@cliniqpulse.in.
CliniqPulse uses the following third-party services: Google Firebase (authentication, database, hosting), Google Fonts (typography), and a payment gateway for billing. Each service has its own privacy policy governing their data handling.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notice. Continued use of CliniqPulse after changes constitutes acceptance of the updated policy.
For privacy-related questions or requests, contact us at:
CliniqPulse Privacy Team
Email: privacy@cliniqpulse.in
Address: Ahmedabad, Gujarat — 380001, India
We're committed to transparency. Reach us anytime at privacy@cliniqpulse.in
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